We offer worldwide shipping through different shipping options (DHL, FEDEX, USPS).
All orders placed on our website from the Americas and Europe are sent from our warehouse in California, U.S.A. All orders placed on our website from Asia and Australia are sent from our warehouse in Bali, Indonesia.
We ship via DHL, FEDEX, USPS, J&T (Orders from Indonesia only). Orders placed on our website from Asia and Australia require a phone number for delivery. International customers are responsible for paying all taxes and duties, should they occur when their local post office delivers the package.
|ORDER FROM||CARRIER||DELIVERY TIME
|Canada, Mexico and the Carribean||FEDEX Express
|All Other Asian Countries||FEDEX||5-7|
Once your order has dispatched, you will receive tracking details and an estimated delivery time.
Estimated Fulfillment Time
We process orders as quickly as possible, standard within 2-4 business days. Should there be any delay, you will be notified via email. If you have any special shipping instructions or requests, be sure to email them immediately, along with your order number, to firstname.lastname@example.org Shipping is processed during normal business hours Monday to Friday 9:00 am to 5:00 pm local time. Customs processing may delay the delivery of your order. Should you experience such delays, please check with your local customs office. We are not responsible for any delays caused by customs clearance processes.
Order Editing & Cancellation
To cancel or edit your order, please log into your Ruby & Poe account and select your order number within your order history. Within 24 hours of placing your order you will be able to cancel/edit your order. Unfortunately, we are not able to accommodate any changes on orders (add something, remove something, change your address, or cancel your order) outside the 24-hour window. If you’d like to add something to your order, please place an additional order, and be aware that we are unable to combine orders.
You may return anything that is unwashed/unused, along with hang tags attached within 14 days of delivery. Final sale items are not eligible for returns. For a full refund, items must be unworn, unwashed and in their original packaging, including tags, and returned within 14 days of delivery. Returns can only be refunded to the original method of payment or for store credit. There is a flat rate of $7.50 Shipping & Restocking Fee deducted from the amount returned to you. This fee is waived if you wish to receive store credit, rather than a refund. International Returns: Customers will be responsible for the return fees.
You can exchange an item for a different size, color, or a new product within 14 days of delivery. Upon return of the original item, item must be unworn, unwashed and in their original packaging, including tags. Customers are responsible for shipping costs for returning products, but we will ship replacement products requested in exchange for returned products for free. You will also have the option to choose 'store credit' during the return process & you can use this anytime in the future! Clearance and sale items are considered FINAL SALE upon payment and are not eligible for cancellation, return, refund or exchange. If you purchased from a third-party vendor i.e., Amazon, or a local boutique, the customer must return the product to that store, according to their return/exchange policy. In the event a product is sold out, Ruby & Poe has the right to refund the item and ship the remainder of the order. If the entire order is sold out, Ruby & Poe has the right to cancel the order and refund the amount paid.
Any product received in damage or defective due to manufacturer’s flaw can be returned within 3 months from the date of purchase. You must email a picture of the defect and your order receipt to email@example.com.
Ruby & Poe products are made of 97% Tencel™, 3% spandex and 100% plant dyed . Ruby & Poe guarantees all products to be free of manufacturer defects for 6 months from the purchase date. This guarantee applies to the original purchaser only and does not include normal wear and tear, dye fading, fabric thinning, pilling, or damage to the material from outside forces. Please contact firstname.lastname@example.org if you believe you have received a defective product.
Use eco-friendly detergent, in cold water settings, wash in gentle cycle with like fabrics, inside out, zipped and buttoned. Ruby & Poe does not recommend the use of sun drying, instead please use the medium setting in the dryer. Avoid anything that contains bleach, brighteners, dyes or other extras. The use of fragrances is not recommended. A harsher detergent may leave residues that can cause baby skin irritation and strip the fabric’s softness quality. The use of vinegar as natural fabric softener is recommended. Ruby & Poe is not responsible for damages that may occur during your wash routine and/or stain treatment. The use of chemical treatments, stain pens, tough scrubbing, etc. may weaken/discolor/damage the fabric and is not considered a manufacturer defect covered under our replacement warranty.
Ruby & Poe reserves the right to amend any information, including, but not limited to, prices, technical specifications, terms of purchase and product offerings without prior notice. Colors may vary from how they appear on a computer or smartphone screen.
Ruby & Poe is not responsible for any injuries or death that may occur while using any of our products. Please use common sense before and while using any of our products. If you see any defects or abnormal wear and tear, please inform us immediately at email@example.com.